Frequently Asked Questions

 

How do I get a quote for cleaning my home?

You have a couple options. You can fill out the quote form listed under QUOTES from the home page, give us a call, or if you prefer, email us a note listing your preferences.

What if I have special request for the cleaners?

We prefer that you contact the office with any request, so we can make sure the schedule allows for the appropriate amount of time to clean all of our clients’ homes at their scheduled time.

What if I need to change my scheduled cleaning appointment at the last minute?

If possible we like at least a 24 – 48 hours or more notice, so we can make the appropriate changes to our scheduling. We understand that emergencies do arise; just let us know as soon as possible of any changes.

How about washing linens and towels, doing the dishes, or picking up clutter–are those included with my cleanings?

We customize each cleaning to meet the client’s needs. In your initial quotation, if you requested that specific items be completed during cleanings, they will be included in each cleaning. If something additional arises that you would like cleaned each time, contact the office and the appropriate adjustments will be made.

Should I tip my cleaning crew?

Tipping is not required nor is it expected. Employees realize that any tips they receive are recognition for their outstanding service.

Who provides the cleaning supplies?

We do. Our teams arrive at your home with all the necessary and environmentally safe cleaning supplies they need to make your home neat and clean each and every time.

Do you use hypoallergenic or green cleaning products?

Our vacuums are triple filtered to remove even the smallest particles of dust and allergens in your home. As for green cleaning, the cleaning industry is currently debating on how to mix green interest with sanitizing for antimicrobial effectiveness. We use green seal and certified cleaning chemicals and want to make sure we clean your home with the safest and most effective cleaning supplies available to us.

What if I have pets?

Pets are not a problem. We ask that your pets are properly contained when we clean your home.

Contact Clean It Up

If you have any questions that aren’t listed on this page or you would like to schedule a cleaning, do not hesitate to contact us! You can give us a call at (239) 304-2086, we look forward to hearing from you!